Successful Partnerships Are Delivering Technical Innovation

Innovation in health care does not happen in isolation. It requires the right combination of strategy, expertise, and technology to deliver true impact. Just as important is collaborating with the right partners to execute on innovative ideas. The Technology Services team at UPMC Enterprises offers a comprehensive suite of services to help businesses solve problems, create solutions, and deliver outcomes.

Putting Experience into Action: Our Recent Case Studies

The Technology Services team works closely with organizations to manage and accelerate their technical efforts by leveraging knowledge and experience to expedite and optimize projects — while simultaneously reducing both their risk and cost. Explore real-world examples of recent success stories in our case studies:

Partnering with Health Care Experts to Optimize Data Quality, Consistency, and Security

• Challenge: Arkos Health needed to streamline its Health Level 7 clinical message ingestion and documentation processes to support a new customer initiative requiring real-time data integration from numerous sources. 

• Solution: UPMC Enterprises’ Data Engineering Advisory team standardized Arkos’ data ingestion processes, enhanced infrastructure, and created comprehensive documentation and scalable solutions to enable real-time integration, long-term efficiency, and self-sufficiency. 

Bridging the Gap: Effective Engineering Oversight in Health Care Software Development

• Challenge: Arkos Health needed to assess and upgrade its software and development practices to address integration challenges from merging three companies, aging code, and a small technical team, ensuring timely customer and patient onboarding. 

• Solution: UPMC Enterprises’ Software Engineering Oversight team optimized Arkos’ engineering processes, implemented best practices and Agile methodologies, strengthened offshore development capabilities, and provided comprehensive technical support to ensure a smooth software integration and transition.

UPMC Enterprises Helped a Health Care Tech Startup Overcome Critical Application Security Challenges and Drive Success

• Challenge: A startup faced critical security, technical, and operational vulnerabilities, including thousands of SQL risks and bugs, duplicative code, and insufficient offshore expertise, that threatened a major deployment and exposed the company to significant financial and operational risk. 

• Solution: Technology Services addressed security issues across four key areas: vulnerabilities, HIPAA logging, application logging, and authorization security. They also refactored code, fixed bugs, and implemented automated scans and unit testing to ensure a secure and stable deployment.

Health Care-Specific Cloud Solutions from UPMC Enterprises Drive Security, Scalability, and Growth for Astrata

• Challenge: Astrata needed a scalable, cost-efficient, and health care–focused cloud management solution to handle large volumes of ePHI, avoid talent gaps, and ensure flexibility without risking vendor lock-in.

• Solution: UPMC Enterprises provided Astrata with health care-specific cloud management, expert support, and HITRUST-compliant infrastructure, enabling secure, scalable growth and giving leadership confidence to focus on developing their technology solutions.

UPMC Enterprises’ Alexandria Charts Technology Powers Astrata’s Advanced NLP Solutions

• Challenge: Astrata needed a scalable platform to efficiently store, index, and manage vast amounts of unstructured clinical notes, enabling NLP-driven insights while addressing the lack of advanced, integrated solutions in the health care market.

• Solution: Astrata licensed UPMC Enterprises’ Alexandria Charts platform as an off-the-shelf solution with enterprise support to efficiently store, index, and process unstructured clinical data, enabling NLP-driven insights, time to market acceleration, and supporting scalable growth across its health plan clients.

Driving Strategic Investments in Health Care Technology with Expert Technical Evaluation and Due Diligence

• Challenge: Investors needed a thorough technical assessment of early-stage health care startups to identify investment risks. These risks may step from product stability, regulatory compliance, scalability, cost choices, or a myriad of other technical sources.

• Solution: Technology Services’ Technical Evaluation and Due Diligence team leverage deep expertise, certifications, and a proven, collaborative process to conduct thorough assessments of health care technology startups. Multiple investors, including venture capital clients, have benefited from clear, actionable reports that inform investment decisions and mitigate technical risks.

Technical Data Room Creation: Streamline Due Diligence with Expertly Crafted Data Rooms

• Challenge: Technology companies preparing for acquisition need to have in place highly impactful technical data rooms for due diligence to maximize return and avoid delays. These assets can be challenging to anticipate and build while maintaining business velocity. In addition, gaps in risk management may provide unnecessary leverage to an acquiring company in negotiations. 

• Solution: Data rooms that are organized, comprehensive, and optimized to meet the highest due diligence standards help lead to premium valuations and favorable outcomes. The Technology Services team’s Technical Data Room Creation service has significant experience in M&A needs and will collect, refine, and organize technical assets, fill documentation gaps with tailored artifact templates for a complete data room, streamline data rooms to enhance clarity and efficiency, and provide expert advisory consultation. In addition, the Technology Services team will work through risk identification and mitigations, reducing negotiation risk through proactive issue resolution. The result can be fewer follow-up requests and greater success in M&A. 

For additional insight into our range of services, view our full catalog.

Are You Our Next Partner?

The Technology Services team supports partnerships at any stage, from concept to scale, and remains eager to explore new opportunities that can create value for the entire health care continuum. Examples of key partners include:

• Experienced entrepreneurs with an idea looking to start a new venture. 
• Early-stage companies attempting to further develop a business and product strategy. 
• Late-stage companies in need of targeted skill augmentation. 
• Venture organizations seeking value-add investment partners. 

Whether you are at the ideation stage or scaling for impact, the Technology Services team can help you navigate the complexities of health care technology. Contact our team to begin the conversation.

Note: UPMC has a financial interest in Astrata and Arkos Health.