Mastering Scale and Process: The Agile Way  

For Entrepreneurs MyUPMC UPMC Enterprises

We sat down with UPMC Enterprises colleagues Rick Pollick, Agilist Manager, and Justice Conder, Scrum Master, to discuss responsible and agile scaling and procedural importance during periods of growth in a complex environment. 

As veteran members of the MyUPMC team, Rick and Justice were on the ground floor when the MyUPMC platform was poised to grow into the application that it is today. Enabling patients to manage all steps of their care journey with UPMC, app users can securely and conveniently access their personal health information 24/7. With MyUPMC, patients can message their doctor, access test results, schedule appointments, look for doctors, and receive notifications and messages from providers. 

Rick and Justice, who also are co-founders of, a website and podcast dedicated to agile methodology, share excellent insight from their experience with MyUPMC and the importance of an agile approach to scaling departments and implementing new processes.  

Click on the player below to listen to the full conversation. 

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