At UPMC Enterprises, our vision is to advance health care technology to improve lives. United by our diverse backgrounds, we collaborate to draw upon each other’s unique skills and expertise. Together, we are making a big difference in a big landscape. We are changing health care — for the better. Join our team.
At UPMC Enterprises, the Director of Service Development and Delivery is responsible for and accountable to plan, lead, assign, supervise and control activities related to service delivery projects, service development, and technology services business operations. This newly created role will join the Technology Business Services team. The Director will supervise a team of Service Delivery Managers, mentor staff in service delivery processes, communicate with internal and external customers, and other departments interacting with the Service Delivery Team, and report progress of all service delivery and operational activities up to the senior management. This role will be directly involved in the service delivery process, operating closely with customers to determine their service needs and ensure their satisfaction throughout delivery and ongoing support processes.
Lead Product Designers are new to people management. They are creative, thoughtful individuals with an expert aptitude for making, prototyping, producing best-in-class experiences, improving workflows, and paying attention to detail. They are passionate individuals that oversee small Product Design teams of up to three (3) people. Lead Product Designers will themselves receive mentorship and guidance as they create career pathing plans, complete performance reviews, and generally assist their team in producing best-in-class experiences.
