Top of Mind - Center for Connected Medicine

Report: Patient access is ‘Top of Mind’ at health systems for second year in a row

Center for Connected Medicine

Improving patient access to medical services is a top priority for U.S. health systems as they grapple with economic uncertainty and the continued impact of the COVID-19 pandemic that has altered patient behavior. 

According to a new report from the Center for Connected Medicine (CCM), health system leaders ranked patient access as the top challenge that could be improved with technology in the coming year. 

It was the second year in a row that the CCM’s “Top of Mind for Top Health Systems” research identified improving patient access as a priority.  

How are health systems approaching patient access? 

To address the challenge of improving patient access, health systems are investing in telehealth technology, patient portals, and other digital tools, updating their organizational structures, and focusing on fixing processes within their organizations. 

The “Top of Mind for Top Health Systems 2023” report identifies the technologies most often implemented by health care organizations to improve patient access and other digital tools that have not seen implementation at the same high levels.  

The “Top of Mind” research, produced in partnership with KLAS Research, surveyed 61 leaders from 59 hospitals and health systems across the United States on their organizations’ efforts to improve patient access, price transparency, telehealth, and artificial intelligence. 

Click here to learn more about the research and download the report.  

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