We offer a full suite of technology services to help your business solve problems, create innovative solutions, and deliver outcomes.

We work closely with organizations to manage and accelerate their technology efforts by leveraging our knowledge and experience to expedite and optimize projects – while simultaneously reducing both their risk and cost. We support all stages of a health care technology venture’s lifecycle with strategic, implementation, and operational support services.

Read below for an introduction to each of the services that we offer. For more in-depth details, we invite you to browse our full services catalog.

Download our technology services catalog

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Strategic Services

Recommendations and plans to help you leverage technology to meet your business goals.

Service offerings include:
  • Technical Feasibility Assessment
    Evaluation of the technical barriers and opportunities to the realization of a new idea

  • Product Evaluation and Technical Due Diligence
    Expert analysis of the viability of new investments

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Professional Services

Consultative services to help you run the most efficient business operation possible.

Service offerings include:
  • Program/Project Support for UPMC System Deployments
    Administrative support for the launch of new systems or services

  • Software Development Lifecycle (SDLC) Best Practices
    Assessments of SDLC maturity and recommendations for improvement

  • Technology Advisory Services
    Expert advice on a comprehensive range of technical disciplines

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Custom Solutions

Highly flexible and rapid custom solution services in support of proof-of-concept development.

Our team can provide mentorship and management support through our professional services offerings – or we can directly build your prototype.

Service offerings include:
  • Product Design and Proof-of-Concept Services
    Support the definition of design concepts and the building of POCs in an iterative, user-research-driven process

  • UPMC Clinical Data Engineering Services
    Expert advice on the identification, acquisition, and delivery of clinical data sets

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Production Services

Enabling our partners to deploy and run production workloads to meet current and anticipated business demands.

Service offerings include:
  • Alexandria Charts Services
    A scalable, enterprise-grade platform for provider and payer unstructured data. Alexandria Charts is available as Software as a Service (SaaS) in a multi-tenant cloud configuration or may be licensed and self-hosted in your data center

  • Application Support and Maintenance
    Support and maintenance for actively used UPMC Enterprises applications where UPMC IT and/or supply chain groups lack the necessary expertise

  • IT Support for Business Operations
    Assessment of your IT infrastructure needs (e.g., phone, cabling, internet, networking) designed to accelerate your startup

  • Managed Services for the Cloud
    Secure, scalable, and reliable cloud solutions built on Amazon Web Services (AWS) technology

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Security and Compliance Services

Infrastructure and services that provide security, data integrity, and compliance for institutional activities.

They include information risk management, audit and monitoring systems and services, and data access and stewardship.

Service offerings include:
  • IT Risk Rapid Assessment
    A web-based questionnaire that offers a preliminary measure of an organization’s readiness for HITRUST certification

  • HITRUST Common Security Framework (CSF) Assessment Support
    Coordination of the HITRUST CSF certification process

  • IT General Control Assessment
    Assessment of the overall security risk posture of an organization

  • Incident Response (IR) Management
    Coordination of activities to mitigate security breaches and IR planning